FAQ

Frequently asked questions

How do I choose the right size of a Photo Print?

Decide first if you want the print to fill the entire frame or if you prefer a passe partout. Do you want the print to fill the total frame? Simply match the size of the print with the size of the frame. Do you want to put the print in a frame with passe partout? Make sure the opening of the passe partout has the same size as the print. Online you can find passe partouts and frames in all kinds of sizes. Do you need advice or is the size you want not available? Please send an e-mail to hello@kayleecreativelab.com



Can I return my order?

I don't have any products in stock. After you placed your order, it will all be made especially for you. Therefore it's not possible to return them.



I would like to have a photo printed on a different material, is that possible?

It depends on what kind of material you are looking for. A lot is possible so please send an e-mail to hello@kayleecreativelab.com and I will give you more information.



What are the shipping costs?

Free shipping on orders over €150 Shipping within The Netherlands is €3,95 Shipping outside of The Netherlands (Belgium, Luxumbourg, Germany and France) is €5,95



What kind of paper do you print the photos on?

All photos will be printed on professional Fujifilm photo paper by a specialized printing lab in The Netherlands. The paper has a satin gloss finish which is perfect for framing.



What is the delivery time?

The delivery time is 3 - 5 working days for Photo Prints and 7 - 10 working days for Dibond Glass Art. It may be a bit longer than you expect but since I travel and live a 'slow' life I'm not able to process orders everyday.



Can I book you for a photoshoot?

Yes, you can! Please send an e-mail to hello@kayleecreativelab.com



Can I contact you for advise about the right print / frame combination for my wall?

Of course you can! If you want something unique or if you're looking for a set of prints please don't hesitate to contact me for advise. When it comes to frames there are so many sizes, colours and passe partouts to choose from. I'm happy to help you find the most beautiful combination for your wall.



What is Dibond Glass Art?

It's a high quality wall art piece. It's a photo printed on luxury photo paper mounted on a dibond plate presented behind plexiglass. It gives the photo extra depth and makes the colors more vivid. It doesn't need a frame and it includes floating hanging system.