FAQ

Frequently asked questions

How do I choose the right size?


Decide first if you want the print to fill the entire frame or if you prefer a passe partout. Do you want to the print to fill the total frame? Simply match the size of the print with the size of the frame. Do you want to put the print in a frame with passe partout? Make sure the opening of the passe partout has the same size as the print. Online you can find passe partouts and frames in all kinds of sizes. Do you need advice or is the size you want not available? Please send an e-mail to hello@kayleecreativelab.com




Can I return the prints I ordered?


Since I live in a campervan I don't have prints in stock. After you placed your order, the prints are printed especially for you. Therefore it's not possible to return them.




I would like to have a photo printed on a different material such as dibond or plexiglass, is that possible?


It is! Please send an e-mail to hello@kayleecreativelab.com and I will give you more information.




What are the shipping costs?


The costs depend on the size of the prints and country. Shipping within The Netherlands: €2,95 for prints with size 21x30 and 30x40 €5,95 for prints with size 40x60 and 50x70 Shipping outside of The Netherlands (only Belgium, Luxumbourg, Germany and France) €3,95 for prints with size 21x30 and 30x40 €8,95 for prints with size 40x60 and 50x70




What kind of paper do you print the photos on?


All photos will be printed on professional Fujifilm photo paper by a specialized printing lab in The Netherlands. The paper has a satin gloss finish which is perfect for framing.




What is the delivery time?


The delivery time is 3 - 5 working days. It may be a bit longer than you expect but since I travel and live a 'slow' life I'm not able to process orders everyday.




Can I book you for a photoshoot?


Yes, you can! Please send an e-mail to hello@kayleecreativelab.com




Can I contact you for advise about the right print / frame combination for my wall?


Of course you can! If you want something unique or if you're looking for a set of prints please don't hesitate to contact me for advise. When it comes to frames there are so many sizes, colours and passe partouts to choose from. I'm happy to help you find the most beautiful combination for your wall.